Russet Polkadot Dress

Hello Palak, thank you for sharing your feedback. We would like to clarify a few points regarding your order to ensure the record is accurate.
​Our records show that a full refund for the alteration/item was successfully processed on January 16th, 2026. Regarding the exchange, although the request was made past our standard deadline, we offered an exception and extended the timeline for you.
​We followed up multiple times to secure your confirmation for the exchange; however, we did not receive a response or the necessary confirmation to move forward until two weeks after that extension had passed.
​We strive to provide excellent service and are glad we were able to resolve the financial aspect of your order. If you have further questions, please contact us directly.